Quality & Continuous Improvement Focused
Our people are one of the key reasons we are industry leaders. EBI values diversity and inclusion and we encourage open communication, teamwork and trust, built on mutual respect. We have established a company-wide project communication protocol and constantly strive for process improvement to ensure we complete projects safely, on time and within budget. It is our policy to meet project requirements and exceed expectations by creating an environment where each employee is given clear direction, appropriate tools and proper training.
We have an exceptional lessons learned database, a thorough training manual that documents our best practices, an internal quality audit program, and a valuable customer feedback program, a nuclear approved quality manual and a valuable customer feedback program. EBI has gone even farther and became the only contractor in our space to obtain and maintain ISO9001 quality certification.
EBI’s Quality Policy
Electrical Builders Inc. (EBI) is committed to on-going improvement in the quality, service, and safety of all projects and fabrication activities. We offer the aforementioned at a competitive price while maintaining Electrical Builders position as the contractor of choice in the industry. EBI is dedicated to satisfying the needs and exceeding the expectations of our customers. This is the measure of our quality.
The Company is committed to meeting this goal by implementing a Quality Management System that is compliant with ISO 9001:2015 and with all relevant statutory and regulatory requirements.
All employees of EBI participate in defining, developing and enhancing our processes and Quality Systems procedures. All EBI employees are trained in the processes and procedures relevant to their duties and are obligated to make the EBI Quality System a success. Our goal is to create an environment where each employee is given clear requirements, appropriate tools and proper training to do things right the first time and in a safe and efficient manner.
The Company expects high quality levels to result in a “High Quality” reputation and in loyal customers who whole-heartedly maintain and increase repeat business with us. EBI will assess and adjust the overall performance of our Quality System accordingly through a process of continual improvement.
The Company protects its clients’ confidential information and proprietary rights. All personnel are required to sign off on confidentiality agreements and only authorized users have access to electronically stored information.
The Company strives to provide our clients with excellent construction and maintenance services. EBI will do this by continually working to ensure that our facilities, job sites, personnel and the products we install are timely, cost-effective and of the highest quality while ensuring that the highest safety standards are maintained.
This is communicated to everyone in our organization and is regularly reviewed.